Privacy Notice

In compliance with the provisions outlined in the Federal Law on the Protection of Personal Data Held by Private Parties, specifically as prescribed in articles 3 fraction I, 16 and 17; as well as the General Law on the Protection of Personal Data Held by Obliged Subjects, we must inform you with full observance of the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility, that:

I. The domain https://www.hotel-regente.com.mx is a website domiciled in Mexico City.

By using this page, you expressly consent that:

II. The owner and administrator of this site is AUFRA, S.A. DE C.V. with an address at Calle París 9, Colonia Tabacalera, Demarcación Cuauhtémoc, 06030 Ciudad de. Therefore, the federal and local regulations of the United Mexican States and Mexico City will be applicable concerning any use or operation derived from the website.

III. The purpose of the data required on this site relates to informing, maintaining contact, follow-up, and providing the best practices to the users of this page regarding professional, service, and operational suggestions, as well as promotions and offers related to the marketing activity of our hospitality services through this website, which you may choose to stop receiving by simply notifying the owner via email at xxxx or by phone at 55 55 1084 8700 with attention to the person in charge of transparency.

IV. Users are informed that AUFRA, S.A. DE C.V. maintains a fixed and/or accumulable database of its guests and visitors, stored in accordance with current laws in the field, with the following data:

  1. Name.
  2. Bank information (when you make payments).
  3. Landline and/or mobile phone numbers.
  4. Email address.
  5. Address.
  6. Valid official identification (INE, IFE, or passport).
  7. Tax data (in case of needing receipts).
  8. Valid credit card information.
  9. Social media accounts, such as Facebook, Twitter, Instagram, LinkedIn, or any similar.
  10. Location and/or IP address.
  11. Behavior in the use of the platform https://www.hotel-regente.com.mx
  12. AUFRA, S.A. DE C.V. may share this information with other providers to offer better service to its customers and provide them with offers or news that may be of interest, as authorized.

Information about our Users concerning their preferences, activities, and trends related to the marketing and advertising industry.

V. Regarding the use of data that AUFRA, S.A. DE C.V. will make of all information obtained under this Privacy Notice, and to always improve its services, the owner of the page may, by way of example but not limited to, do the following:

  1. Use the platform https://www.hotel-regente.com.mx including service requests reservations for hotel industry, lodging, and accommodation.
  2. Manage the collection and payment of lodging.
  3. Contact Users to ask them for data and/or details about their stays.
  4. Send personalized promotions and news, by itself and through third parties.
  5. Conduct internal and external assessments for the improvement of our services.
  6. Support and comply with the law for the prevention of possible illegal acts.
  7. Offer Users external services that may be of interest during their stays.

VI. Data may be requested, which are protected by the terms and conditions of this Privacy Notice, at the time of:

  1. Requesting, hiring, changing, or canceling services or reservations.
  2. Making online payments;
  3. Requesting an invoice or digital fiscal receipt;
  4. Requesting a quote or information about services;
  5. Making reservations through the website;
  6. Requesting reservations by phone;
  7. Requesting reservations directly at the Hotel;
  8. Participating in surveys;
  9. Notifying the Responsible about issues with their sites;
  10. Providing comments or suggestions about products and services;
  11. Using Wifi network within or around the Hotel;
  12. Processing payments, and
  13. Any other activity of similar nature to those described in the aforementioned clauses.

VII. The owner of this page may include your name, email address, title, company name, organization or workplace, phone, work and/or personal address, information about your bank data, personal preferences, or details about your use of the website or the meetings held in person. In such cases, if you choose to provide us with this information, it means that you give us your tacit consent; that is, you agree to our use of this information in the manner established in this Privacy Notice.

VIII. Furthermore, you are informed that you may spontaneously request the destruction and/or deletion of your personal data via email or telephone, and it will be done no later than within a period of five business days, notified via the electronic medium used by the applicant or user for the request, which will not be stored after such issuance.

IX. In case you wish to exercise the rights of access, rectification, cancellation, or opposition, you may claim them according to the Federal Law on the Protection of Personal Data Held by Private Parties before the National Institute of Transparency, Access to Information and Data Protection, available at http://inicio.inai.org.mx/SitePages/ifai.aspx

Similarly, it is important to note that regarding Transparency you enjoy various rights, some of which we provide here for easy access and consultation:

  1. Access. You can request us to inform you:
    • If we are using your personal data.
    • What personal data we have about you.
    • Use of your data.
    • All entities with which we share them.
    • The period for which we will keep them.
    • Any other additional data.
  2. Rectification. You may request any personal data to be amended to be correct.
  3. Cancellation. You may request the destruction of such data provided that:
    • Usage of the platform has ceased and it is no longer necessary to retain the storage.
    • Whenever you wish, and there is no legal impediment.
    • No legal provision opposes it.
    • It does not hinder judicial or administrative proceedings related to tax obligations, crime investigation and prosecution, or the updating of administrative sanctions.
    • They are not necessary to perform a task in the public interest.
    • They are not necessary to fulfill any legally acquired obligation by the owner.

X. The offers you receive may be generated by the manufacturer and do not bind third parties, unless otherwise stated.

XI. In case of changes to the privacy notice, they will be sent by email or placed on the site to the individuals or companies in contact within this website or their emails within the following five business days of modification, should you not agree to the changes or require your personal data deletion, you can do so at any time.

XII. Notwithstanding the previous numeral, the privacy policy contained herein may be modified without prior notice, if the owners of this website deem it appropriate. In case you have accepted a previous version of this privacy notice, and do not agree with the modifications, you may notify AUFRA, S.A. DE C.V. of your refusal through the website https://www.hotel-regente.com.mx by email XXX with attention to the person in charge of transparency.

XIII. In relation to the clauses contained in this Privacy Notice, AUFRA, S.A. DE C.V. reserves the right to provide the online reservation service until the User accepts the privacy notice.

XIV. Information and personal data sent to the emails provided on this website may be transmitted with third-party collaborators for marketing, advertising, promotions, diagnostics for improvement, and business opportunities purposes; the user expresses consent to the data storage provided to the administrators of this website and/or this company for the purpose of registering databases for customer and/or user service.

XV. AUFRA, S.A. DE C.V. undertakes to take necessary measures to protect collected information, using security technologies, and control procedures for unauthorized access, use, or disclosure of personal information, for example by storing the personal information provided on servers located in Data Centers that have limited access controls. For online transactions, we also use security technologies that protect the personal information transmitted to us through various electronic means. However, no security system or data transmission of which the company does not have absolute control and/or dependency with the internet can guarantee absolute security.

XVI. Internet sites and services of other companies, especially those of travel agencies, platforms, or applications accessible through the site https://www.hotel-regente.com.mx have independent privacy and data collection practices, unrelated to the owners of this page. The management has no responsibility or obligation for these independent policies or actions. You alone are responsible for maintaining the confidentiality of your passwords or any account information. Always be careful and responsible when using the Internet. If you expose online personal information accessible to the general public, you might receive unsolicited messages from non-affiliated companies.

XVII. AUFRA, S.A. DE C.V. respects the Mexican legal framework, collaborating with all kinds of authorities when they are lawfully and reasonably requested to do so for the prevention and punishment of potential illegal acts and/or investigations, thereby assisting the law.

Based on the aforementioned, I express my agreement with this Privacy Notice and the policy of AUFRA, S.A. DE C.V., and I accept the use of my data for the purposes of this document.